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The easy, hard things to do

The easy, hard things to do

As the property leader, people understand how busy you are. One minute you are finalizing next month’s calendar, the next you have an unhappy member in your office. The work of the leader never seems to end. While this is true, taking care of the things that will keep you focused on the greater good is an important mindset for the business overall. In addition to those items that come at the leader, he/she is looking outward, observing the world beyond their to-do list or pro shop counter. No matter the day, the leader assumes the role of the finest host/hostess, offering up an inviting smile and attitude for the members and their guests. It is about being on stage, working to orchestrate a wonderful experience.

This In My Opinion post provides three thoughts that, although not essential to the club’s financial success, offer ideas to make people feel good about the property and their decision to be a part of your story. This post provides three items that, combined with your normal day, become the not-so-easy items to conquer. Here are those items:

Walk the property every day. It is important to walk some part of the property meeting people where they are. Although it sounds simple, it is undoubtedly a tough strategy to pull off. It is important to move away from your office, clear your mind, find a different focus. The mission here is to see things that a quick spin in a cart would not provide. Walking also helps you to move on purpose, to stop and have a conversation with anyone in view. A daily walk can provide ideas, solutions, and other thoughts that might never appear at the desk. Bring the phone or a pen and pad to be certain to capture what you hear, see, and discover.

Educate the team on cutting waste. This is a story for all on the management team. Putting together a plan to cut waste and other ways to save across the board is smart. Whether it is saving on office supplies, or making certain trash bags are full, the conversations should be specific, doable, and somewhat aggressive to start. Developing a conversation on savings and curtailing waste can be game changers. Present and then continue to measure a cash incentive plan as you define the goals. Pay people to change. Creating a multi-year plan can provide serious savings and put the team in mission mode around these and other long-term improvements.

Take time in every shift to speak with employees one-on-one. This can be a powerful idea (for all managers) that will create real benefits…

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Click Here to Read the Full Original Article at Golf Inc Magazine…