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WM Phoenix Open vows ‘operational audit’ to avoid repeat of events

WM Phoenix Open vows ‘operational audit’ to avoid repeat of events

SCOTTSDALE, Ariz. — The 2024 WM Phoenix had a fantastic finish with a playoff that ended just before dark Sunday but this year’s version of the People’s Open is being remembered for rain, muddy conditions and the social media videos of fans drinking too much and getting into it with players.

Four days after its conclusion, tournament director George Thimsen told Golfweek there have already been long discussions about how to be better next time around, especially for the third round on Saturday, always the most highly attended day of the week.

“With respect to Saturday, I think we have a lot of things to learn from,” Thimsen said. “I think that we understand that it was a challenging set of circumstances that we had to navigate.”

Using the term “operational audit,” Thimsen said the Thunderbirds, the civic group that runs the WMPO at TPC Scottsdale, will look at the entire week.

“Each year as this tournament continues to grow, the Thunderbirds and all of our partners in law enforcement and first responders, we meet and we do a post-mortem of the event,” he said. “What are some of the key learnings that how can we continue to improve? And obviously this year, there’s some major improvements and operational things that we are looking to make and the Thunderbirds are committed to doing that.

“We’re committed to making this an event that the community is proud of. But, yeah, on that Saturday, the weather that morning and just the sheer number of people that still wanted to come out and enjoy the event, it did create a lot of congestion.”

Days of rain made many of the grassy hillsides unusable for fans. Well, mostly unusable except for the fan caught on viral video sliding shirtless face first in the muck, then getting doused in beer from several of his friends.

More: Viral videos of — let’s just say lubricated — fans at the 2024 WM Phoenix Open

Do the Thunderbirds feel like part of the future plan is the discouragement of excessive drinking?

“We’re going to be addressing the distribution channels of alcohol and the alcoholic beverages to our guests and we’re going to make the necessary changes that we need to once we are able to diagnose everything, all elements of it,” Thimsen said.

Other social media videos showed Zach Johnson and Billy Horschel getting into it with fans who crossed the line with comments to the golfers. Johnson in particular, when asked a full day later about the situation

“You’re hitting…

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